Last updated: 27 August 2026. This policy explains how Abu Dhabi Lab Test handles data when you browse the website, submit a consultation request, or follow an external contact link.
Optional Google Analytics
Google Analytics loads only after you accept optional analytics cookies. Google may process technical identifiers, device information, page usage and approximate location, including outside the UAE. Advertising storage and personalization remain disabled. You can decline or withdraw consent using Cookie preferences at the bottom of the page. This integration does not send consultation form fields to Google.
Data processed by this website
Hosting and analytics services may process limited technical data such as device and browser type, visited pages, approximate location, and non-identifying usage events. When you submit the consultation form, we process your name, email address, phone number, message, and the website domain that produced the request. We do not sell this data or use health notes for targeted advertising.
Appointment requests and lead source
The form sends the request to the care team’s approved webhook receiver. The website automatically adds the domain that produced the request so the team can identify its source; this does not rely on a patient-editable field and does not itself confirm an appointment. If delivery fails, the website does not display false success.
WhatsApp, phone and booking links
WhatsApp and phone buttons open an external service. This website does not send a WhatsApp message automatically; you decide whether to continue. WhatsApp, Meta, or the healthcare provider you choose then process information under their own privacy policies, potentially outside the UAE.
Health information
Do not send records, identification, prescriptions, or sensitive results over WhatsApp unless a licensed provider requests them through an appropriate secure channel. This website is not an emergency service and does not maintain a medical record.
Retention, security and processors
Appointment requests are retained under the care team’s approved retention schedule and the receiving system’s settings, and are deleted or restricted when no longer operationally or legally required. Vercel, the analytics provider, the configured lead receiver and WhatsApp/Meta may process information outside the UAE depending on the production setup. We use HTTPS and reasonable access controls, but no electronic transmission method is completely secure.
Your rights and contact
You may ask about technical data associated with your use, or request correction or deletion where applicable, by calling 058 599 2494. We may need to verify your identity before acting on a request.
Children and changes
A parent or guardian should handle contact concerning anyone under 18. Material changes will be published here with a new revision date.